furonaiyo

Quote

DELLのレポートにある12000件の140文字のレポートをTwitterで集めて、その中で有用だと思う350件を実践した、というのはかなり有効なサポートにつながることが想像がつく。DELL内で「アイデアストーム」と読んでいるそうだが、好き勝手に送ってくれる140文字のレポートというのが12000件あり、それが顧客の生の声ということであれば、かなり現場も動きやすいだろうなー、と感じた。

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互いに同期しない140字以内の意見を大量に収集できるのは理想的な集合知かも - Future Insight

そりゃあそうだなあ！でも、これをちゃんとやってるデルがすげえ。

(via mitaimon) (via yaruo) Via (＾ω＾)やる夫のチラ裏やるお(＾ω＾)
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